Customer Service Specialist (JN-0026644)

Do you have experience in operational customer service and hands-on experience with onboarding new clients? For an international logistics organization in Venlo, we are looking for a customer service specialist with strong experience in healthcare logistics and implementation projects. In this role, you play a key part in successful client onboarding, process control, and delivering high levels of customer satisfaction. Discover more about this opportunity below. Wat ga je doen? As a customer service specialist based in Venlo, you will act as the primary contact for a new healthcare client and play a key role in the implementation and setup of operational processes. You are responsible for managing order flows, coordinating logistics activities, and ensuring clear communication between the client, warehouse, and internal departments. Your expertise in operational customer service and project-based onboarding within international environments enables you to guarantee a seamless implementation and accurate execution of all processes in line with strict healthcare regulations and compliance standards. This is a full-time position (40 hours per week), working Monday to Friday in daytime shifts, with flexible start times between 07:00 and 09:00. The role is set to start in August. You will begin via Adecco, with the possibility of a direct contract with the client after the assignment period. A direct contract may be discussed from the start depending on experience. Key Responsibilities: - Act as the main point of contact for customers via phone and email - Process orders, returns, and claims with a high level of accuracy - Support the onboarding and implementation of new healthcare clients and processes - Coordinate with warehouse teams to ensure timely and correct deliveries - Monitor order and shipment progress and proactively address deviations - Support reporting activities and maintain process documentation - Contribute to continuous improvement and customer