Customer Service & Sales Specialist

Would you like to play a key role in delivering an outstanding customer experience within aninternational organization? Are you well-organized, detail-oriented, and comfortable working in adynamic environment with many internal and external stakeholders? Then this role is perfect foryou.About the roleAs a Customer Service & Sales Specialist (the internal job title is Inside Sales Customer OperationsSpecialist EMEA), you are the first point of contact for our customers within assigned accounts. Youensure that orders are processed accurately and on time, customer portals are kept up to date, andthat both commercial and logistical processes run smoothly. You work closely with Sales, Logistics,Finance, and our regional offices, playing a key role in achieving high customer satisfaction.You combine administrative accuracy with a strong service mindset and are able to proactivelyinform, advise, and support both customers and internal stakeholders.About the positionIn this role, you are the essential link between our customers, Sales, and Logistics. You ensure thatthe entire order process - from request to delivery - runs smoothly and professionally. Youmaintain clear oversight, communicate proactively, and truly make a difference in the customerexperience.You are someone who thrives on coordinating, structuring, and collaborating within an internationalenvironment.Responsibilities: You process customer orders accurately and on time in SAP S/4HANA.l You coordinate logistical processes and, together with partners, ensure reliable, on-time delivery. l You act as the Single Point of Contact (SPOC) for your customers and build long-term relationships. l You communicate proactively about order status, inventory levels, and deliveries - clearly, customer-focused, and solution-oriented. l You identify bottlenecks, actively contribute ideas for optimization, and support continuous improvement. l You ensure quality and compliance throu...