Customer Service Representative (REQ51963)

Nordson Electronics Processing Systems, a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, is seeking a highly motivated and talented Customer Service Representative to join our team in Valkenswaard, the Netherlands. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.   Summary of the role The Customer Service Representative is part of a customer orientated team performing diversified duties. The Customer Service Representative is responsible for distinguished order processing functions from receipt of Purchase Orders through delivery and invoicing of both spare and equipment. Assignments are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.  Normally receives no instruction on routine work, general instructions on new assignments. Role and Responsibilities - Facilitate communication from the customer, to sales, factory, tech support and logistics teams; - responsible for interfacing with stakeholders to handle a variety of pre-sales or post-sales service functions - Facilitate expedite requests with planning/shipping; - Generate spare part quotes, check pricing, availability and perform order entry; - Perform administrative activities to keep order status and planning activities current; - Ensure process integration with other functional area; - C4C/SAP interaction and support; - Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and ensuring customer commitments are met; - C4C case management technology to communicate and document interactions with customers; Skills and Qualifications - Requires 2+ years order processing or equivalent experience; - Bachelor’s degree preferred; - In lieu of degree, 3-5 years of experience in sales/servic