Customer Service Representative

Customer Service Representative | French Amsterdam, reference Job description In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment. Key activities/main objectives - Processing of the sales order in the ERP based on stock availability and future product runs - Answering general phone calls and mails (times in line with the French customer's needs) - Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders - Pro-actively inform the customers at all times concerning the products and the handling of the orders - Signaling impending stock shortages to the procurement team - Answering day-to-day questions on deliveries, availability and leadtimes - Invoicing of the delivered goods to clients - Controlling and improving the internal processes concerning the delivered service package - Controlling and improving of the employees own administrative qualities - Regular information exchange with Clinical Sales Staff about existing and upcoming business Requirements Job requirements - C2 level of French and excellent level of English; knowledge of the German language is a big plus - 2+ years of B2B customer service experience; Experience with Order-to-Case and Tender Management is very nice to have; - Familiarity with the French healthcare system; - Customer centric, and problem solving mentality; - Knowledge of Microsoft Dynamics/Business Central is a preference - Available for 40 hours per week Working conditions You would be starting in a challenging role within a down-to-earth and laid-back customer service team, and joining a fast-pace and quickly growing life sciences organization. Here are some of the benefits: - 28 vacation days based on full-time; - Hybrid working (3 days on-site in Amsterdam); - Reimbursed travel costs and working from home costs; - Te...