Customer Service Operational Representative

Intralox® Customer Service Operational Representative Location Amsterdam, The Netherlands Job Category Customer Service & Technical Support Division Intralox Job Description (General Summary) About Intralox Intralox, a division of Laitram, is a global leader in innovative conveyance technology and solutions. For over 40 years, we've helped customers solve complex material handling challenges by combining engineering expertise with a long-term, customer-focused approach. Our Customer Service team plays a critical role in delivering exceptional customer experiences and supporting our global commercial organization. The Role We are looking for a Customer Service Operational Representative to join our EMEA team in Hoofddorp. In this role, you will act as a key point of contact for our customers and internal stakeholders, ensuring smooth order execution and delivering a high level of service in a fast-paced, international environment. This is an excellent opportunity for someone who enjoys collaboration, problem-solving, and making a direct impact on customer satisfaction. Job Responsibilities and Requirements Key Responsibilities - Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery - Serve as a primary point of contact for customers and internal teams regarding order status and inquiries - Coordinate across departments (e.g., logistics, production, commercial teams) to meet customer requirements - Support colleagues and provide backup within the team as needed - Identify and resolve customer issues proactively, ensuring a seamless experience - Contribute to continuous improvement initiatives within the Customer Service function - Maintain high standards of data accuracy and process compliance What We're Looking For - We are seeking a proactive and customer-focused professional who thrives in a collaborative environment. - Minimum qualifications: - Experience ...