Customer Service Officer

Customer Service Officer | Dutch, English & French (Team 2) Oss, reference Job description We are looking for a Customer Service Officer for our client, an international and well-established company in the medical sector.In this role, you will be responsible for managing the entire customer service process for clients in both the Netherlands and Belgium (Benelux market). Your daily tasks will include order processing, tracking delivery statuses, handling invoicing, and managing customer complaints. You will act as the main point of contact for customers and are expected to handle inquiries in a proactive and professional manner. Going the extra mile to ensure customer satisfaction is essential in this position.You will join a close-knit and informal team of 4 colleagues, where collaboration and a positive working atmosphere are key. Your responsibilities will include: - Processing and managing customer orders - Monitoring delivery status and providing updates to customers - Handling invoicing and administrative tasks - Managing and resolving customer complaints - Acting as the main point of contact for customers in the Netherlands and Belgium - Collaborating with internal departments to ensure smooth operations The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio and work together. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role . Requirements - You are fluent in Dutch (C1), French, (B2) and English (C1) (you need to be proficient in all of the languages) - You have years of experience in a customer service role and order management - You are available for at least 32 hours per week (preferably full-time) - Experience within the medical sector is a plus, but not required - You bring strong hard skills , including proven experience in customer-facing service r...