Customer Service Medewerker

Cargo Aviation Management and Recruitment Services Customer Service Medewerker / GSA Functieprofiel: Customer Service Agent (full-time) Major Tasks: • Reservations & Confirmations • Pro-active in telephone sales & business acquisition • Timely quotation on ad-hoc requests • Track & Trace activities & follow up • Handle all telephone enquiries regarding loading details, capacities, special handling and transit requirements and ensure that any irregularities are managed efficiently and unsolved issues are followed up and monitored • Maintaining AWB distribution & monitor AWB Stock Control • Flight capacity control & remaining capacity is actively sold • Handling & Reporting of irregularities & follow up • Handling CCA'S request • Handling CSR Reports & CASS queries • Handling, maintaining Monthly / Weekly Pre-Bookings & Allotments Education, experience & qualifications: • Commercial apprenticeship or education, preferably logistics related • Work experience in an international logistics company /airline of at least 2 years • Excellent Customer Service & Organizational Skills • Good knowledge of the English language, verbal and written • Understanding of weights, measures, arithmetic skills • Basic knowledge of customs rules and regulations, special handling of restricted items and commonly practised safety procedures and guidelines • Basic working knowledge of PC software programs MS - Excel - Word - Outlook - Cargo Reservation System • Decisive and self starting attitude with energy and motivation to be effective in a very demanding environment. • Flexibility • Customer service oriented • Teamwork and co-operation • Strong negotiation skills • Ability to perform under pressure Offer: A challenging position with plenty of room for initiatives and personal development. Market conform salary package and very good atmosphere. Schiphol-Rijsenhout Rotterdam