Customer Service Bulk

Step into a fast-paced, customer-focused role where no two days are the same and your ability to communicate, prioritize, and connect makes the difference. You'll be at the heart of the business, coordinating orders end-to-end and building strong relationships with clients, suppliers, and partners across the supply chain. Bedrijfsomschrijving You'll be working with a globally recognized leader in the distribution of specialty chemicals and ingredients, known for its entrepreneurial mindset and strong international presence in the heart of Rotterdam. Omschrijving What will you do? • Manage the end-to-end order process, from purchase to delivery, ensuring everything runs smoothly and on time • Act as the main point of contact for customers, suppliers, and logistics partners, providing clear and proactive communication • Coordinate purchasing activities, send order confirmations, and ensure suppliers meet agreed deadlines • Handle and resolve issues such as delays, damages, and complaints, maintaining high service quality • Maintain accurate records in ERP systems and keep a clear overview in a fast-paced, high-volume environment Profiel van kandidaat Who are you? • Proven experience in bulk logistics is a must ! • Minimum B2-level proficiency in Dutch and allowed to work in the Netherlands (must), enabling clear and effective communication with local stakeholders • Customer-focused mindset with the ability to build and maintain strong relationships across multiple parties • Highly organized and able to switch quickly between tasks while maintaining structure and overview • HBO working and thinking level, preferably in a commercial or related field Aanbod On offer: • An engaging and varied role with a high level of independence within an international, growing organization • Flexible working arrangements (32-40 hours per week) • One day in a week available to work from home • Plenty of opportunities for personal and professional development through training and courses • A competitivebenefitspackage • 28 vacation days • A solid pension scheme and travel reimbursement • A modern workplace in Rotterdam easily accessible by public transport • A collaborative, down-to-earth team culture with regular social activities and community initiatives