Customer Service Agent (German)

Vacature voor Customer Service Agent (German). locatie Amsterdam. werkweek 24 - 32 uur per week. salaris € 16,50 per maand. Samengevat - Customer Service - MBO werk- en denkniveau - Amsterdam - € 16,50 per maand - 24 - 32 uur per week Introductie Are you looking for a senior customer service role in central Amsterdam? Do you want to work for an international company with a clear social impact? Then start as a Customer Service Agent! Organisatie You will work for a growing international company with approximately 110 colleagues in Belgium, the Netherlands, Great Britain, Poland, the USA, and Japan. The organization believes in the power of united consumers and organizes collective purchases of solar panels and green energy for private individuals in the Netherlands, Germany, and Austria. More than 2.5 million households in Europe have already saved money through the company. From Amsterdam, work is carried out for the Dutch, English, and American markets. Now the German and Austrian markets are next. Half of the team is Dutch and works for the Dutch market. The other half works for English-language projects and comes from various European countries. Functie You are the first point of contact for customers and play a controlling and operational role within the customer service team. In this role, you are responsible for customer contact, quality control, and carefully documenting information related to projects in Germany and Austria. - Handle customer questions, reports, and complaints professionally and carefully in German (and optionally in Dutch or English). - Speak to customers by phone and answer emails and chats correctly and in a customer-oriented manner. - Control and follow up on completions and approvals of installations. - Document information in the knowledge base so that knowledge is well-documented and easily retrievable. - Take responsibility independently and act as a sparring partner for colleagues. F...