Customer Care Associate (European Languages)

Customer Care Associate (European Languages) | Leiden Area Our international client, leader in supply chain services and whose European HQ is based in the area of Leiden, is looking for a self-motivated candidate to join its ambitious team as a Customer Care Associate. This position is to cover a maternity leave, with a contract running until approximately mid-May 2027. Responsibilities/Tasks We are looking for an individual who is service-oriented and uses his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams. - Provide customer and product support to clients across various European markets. - Troubleshoot logistics, product, and order-related issues, ensuring timely resolution. - Manage customer inquiries and complaints while maintaining a high level of customer satisfaction. - Review and process purchase orders and contracts, supporting post-sales activities. - Coordinate with Sales, Supply Chain, Shipping, Finance, and other internal teams to ensure smooth order fulfillment and communication. - Maintain accurate customer account information in CRM and ERP systems. - Contribute to process improvements and operational efficiency initiatives. Requirements - Bachelor's degree in business or related field - Fluent in English - Fluent in at least one of the following languages: Dutch, German, French or Italian - Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database is preferred - Experience working with international customers is preferred Studio Offices, Stationsstraat 79C, 3811 MH Amersfoort The Netherlands Abroad Experience