Client Service Associate

Client Service Associate | French | Amsterdam Our client is a global investment bank located in Amsterdam's financial district. Responsibilities/Tasks The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. As a Client Service Associate, you will be part of the dynamic department, consisting of 65+ Investment Specialists. The team supports our wider Global Sales efforts and is responsible for increasing customer satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer client questions about investment products like turbos, futures and options, giving product related advice and sharing insights about current market events. You will develop solid relationships, exceed client expectations, and grow your knowledge about the investment world. Key Responsibilities: - Customer support related queries helping customers to access information and use our client's platform; Answering queries regarding investment products (options, turbos, futures etc.) and trading systems. - Providing information about company products (Self-Investing and Asset Management) and proactively offering these product options. - Dialogue with clients about investment opportunities and informing about current events in the market. - Complete internal training and courses such as DSI Securities Trader and DSI Integrity. Requirements: - Fluency in French so you can help clients effectively. - You are organized, eager to learn and able to stay on top of sever...