Change Leader

Services BPE - Knowledge Management Baan • Best, NL Geplaatst 14 jul. 2026 Delen: Kopiëren Werkervaring 7 tot 12 jaar Full-time / part-time Full-time Functie Salaris € 78.187 - € 130.312 per jaar Opleidingsniveau HBO of WO Taalvereiste Engels ( Vloeiend ) In this role, you'll make an impact by driving the transformation of enterprise knowledge into structured, reusable, and AI-ready assets, improving service delivery, effectiveness, and time-to-resolution. You will enable modular, topic-based knowledge delivery, enhance accessibility and findability, and establish standardized processes, governance, and metadata to ensure consistency and compliance. Additionally, you will support platform integration and drive AI-enabled knowledge use cases to deliver scalable, high-quality, and future-ready knowledge solutions. A chance to shape how AI elevates global Services in a mission-driven health-technology company. Your role - Define and own the enterprise knowledge management strategy and roadmap, aligning business needs with scalable content architecture and delivery models. - Lead the transition from legacy content formats to modular, structured, and AI-consumable knowledge. - Standardise and optimise end-to-end knowledge lifecycle processes (create → review → publish → reuse → retire), ensuring alignment with QMS and regulatory requirements. - Collaborate cross-functionally with Service, IT, AI/Data, Q&R, Operations and Content teams to design and implement future-state knowledge solutions. - Drive integration of knowledge into key platforms (e.g. service tools, field applications), ensuring seamless consumption across personas (FSE, RSE, other service related roles). - Establish KPIs and measurement frameworks and continuously improve based on insights. - Act as a change leader, driving adoption of new knowledge practices and enabling stakeholders with clear, simplified communication and training. - Ensur...