Assistant Manager / Customer Experience & Store Excellence

Assistant Manager / Customer Experience & Store Excellence Samenvatting - Standplaats: Noordeinde 36, 2514 GJ 's-Gravenhage, Zuid-Holland - Totaal aantal medewerkers: 16 - Dienstverband: Fulltime baan, Parttime baan - Functie categorie: Bediening, bar, F&B , Management - Referentie nr: 52180 - Geplaatst op: Algemene informatie Netherlands | Full-time | Start: May 2026 About Oakberry Oakberry is a global quick-service brand focused on high-quality açaí bowls and smoothies, present in over 40 countries. In the Netherlands, we are rapidly expanding with a growing network of franchised stores. Our focus is simple: deliver a consistent, premium customer experience while driving strong operational performance across the network. The Role We are looking for an Assistant Manager / Customer Experience Lead to join our Master Franchise team in the Netherlands. You will act as the link between the brand and our franchise network, ensuring operational excellence, consistency, and performance across all stores. Key Responsibilities Operations & Performance Conduct store visits and operational audits Monitor KPIs (sales, margins, productivity) Support franchisees in improving performance Customer Experience Ensure high service standards across all locations Identify gaps and implement improvements Franchisee Support Act as main operational contact for franchisees Provide coaching, training, and support Store Inspections & Compliance Perform structured inspections and reporting Ensure compliance with brand and safety standards Expansion Support Support new store openings and onboarding Profile Experience in horeca / QSR / retail operations Multi-unit experience is a strong plus Hands-on, structured, and solution-oriented Strong communication and stakeholder management skills Fluent in English (Dutch is a plus) Based in NL and willing to travel What We Offer Key role in a fast-growing international...