AI Engineer

EN English Nederlands As TOPdesk's first Enterprise AI Engineer, you will own the technical layer of AI adoption across the organisation. Sitting within IT Operations and the wider Global IT, and contributing to the general AI strategy, you will build, integrate, and govern the tools that make AI work in practice; from automating IT Ops workflows to developing cross-functional AI use-cases that are safe, compliant, and genuinely useful. You are a builder who understands enterprise IT and knows how to translate AI capability into operational value. - 32-40 - Medior/senior position - Hbo/wo - - Delft AI engineer - 32-40 - Medior/senior position - Hbo/wo - - Delft What you will own AI Tooling Integration & Management : Own the technical management of TOPdesk's internal AI platforms. Build and maintain API integrations, MCP servers, connectors, and workflow automations that extend these tools into TOPdesk's operational stack (TOPdesk ITSM, Jira, Microsoft 365, Azure, and more). IT Operations Automation : Apply AI to IT Ops' own workflows; incident triage, ticket routing, reporting, asset queries, SML/onboarding automation, and scripting assistance. Reduce manual steps and free team capacity for higher-value work. Contribute to the scripts repository and establish AI-assisted scripting as a team-wide practice. AI Use-Case Development (Cross-functional) : Partner with other domains to identify, prototype, and deliver AI use-cases across departments. Run hackathons, discovery workshops, and proof-of-concepts. AI Governance & Compliance Tooling : Build and maintain the technical infrastructure for AI governance: usage analytics dashboards, policy enforcement tooling, approved-tool registry, and EU AI Act compliance tracking. AI Adoption Enablement : Act as the technical face of AI enablement at TOPdesk. Run knowledge-sharing sessions, build internal demos, maintain prompt libraries, and support the AI cham...