Accountmanager Franchise Internal

Finance Business Support Adviseur Bedrijvendesk Regio Gelderland-Zuid Junior Elst Als Adviseur Bedrijvendesk Regio Gelderland-Zuid bij Rabobank beantwoord je complexe online vragen en ondersteun je zakelijke klanten bij financieringsaanvragen. Je start met een intensief opleidingsprogramma, inclusief theoretische kennis en begeleiding door een ervaren buddy. Automatisch verbeterd voor betere leesbaarheid Adviseur Bedrijvendesk Regio Gelderland-Zuid Role purpose: Advise and support business customers in the Gelderland-Zuid region by providing accurate information, resolving questions efficiently, and coordinating follow-up actions to deliver consistent, high-quality service. Key responsibilities - Handle inbound questions from business clients via phone and digital channels and provide clear, compliant advice. - Analyze customer needs, identify the right products/services, and guide clients through processes and requirements. - Register cases accurately in CRM/case systems and ensure timely follow-up and resolution. - Coordinate with internal teams and regional stakeholders to solve complex requests and escalate when needed. - Monitor service levels, contribute to continuous improvement, and share insights to optimize customer journeys. - Maintain up-to-date knowledge of policies, procedures, and regional agreements relevant to business services. Required skills and qualifications - Customer advisory skills: professional communication, active listening, and solution-focused guidance for business clients. - Analytical ability: translate questions into actionable steps and assess risks, rules, and dependencies. - Process discipline: accurate administration, documentation, and follow-through in CRM/workflow tools. - Collaboration: effective coordination across teams; confident escalation and stakeholder management. - Regional affinity: understanding of the Gelderland-Zuid business context is a p...